Frequently Asked Questions
Everything you need to know about your Tonal journey.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location within the continental United States.
Do you offer a warranty on fitness equipment?
Yes, all Tonal hardware comes with a limited 3-year warranty covering manufacturing defects and hardware malfunctions to ensure your peak performance.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn apparel and unused accessories. Items must be in their original packaging with tags attached for a full refund.
Can I finance my purchase?
Absolutely. We partner with Affirm to offer flexible monthly payment plans starting at 0% APR for qualified buyers, making elite fitness more accessible.
How do I track my delivery?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your package in real-time.
Do you ship internationally?
Currently, Tonal products are only available for shipping within the United States and Canada. We are working hard to expand our global reach in the near future.